Image by posixeleni via Flickr
This week during a mentoring session with Tom Gostinger, a teacher/administrator at Landmark Academy in Port Huron, MI, he shared with us a terrific idea he’d had for an upcoming PD (personal development) day at his school. He has been reading the book Raving Fans by Ken Blanchard and was inspired by the idea of good customer service. In the book, there is a story of a customer wanting dill pickles for his hamburger and the restaurant not having any. An employee ran to get dill pickles and brought them back to satisfy the customer’s request. This was great customer service!
So Tom said to us: Well, the students are our customers. Are we providing good customer service to our students? Are we responding to their requests for dill pickles? That is, are we meeting their individual learning needs?
What if we had Raving Students, who couldn’t wait to get to school and engage in the activities of the day? What if they didn’t want to go home? What if they loved it here?
It’s time to write the sequel, he said: Raving Students!
We couldn’t agree more. Thank you, Tom, for embracing the principles of LearningSuccess Institute and applying them in such creative ways at Landmark Academy. You, your team, and the staff are doing an amazing job. And, thank you, Ken Blanchard, for your inspiration!
2011 by Willis & Hodson, Reflective Educational Perspectives LLC
www.solimaracademy.com – We customize
learning programs to meet individual student needs!